Shipping policy

Shipping Policy

We aim to process and dispatch all orders as efficiently as possible.

Processing Times

Standard online orders are generally processed within an estimated 3–7 business days. Processing times are indicative only and may vary depending on order volume, product availability, production requirements and seasonal demand.

Personalised, embroidered or printed items may require additional production time, particularly for large quantities, complex designs or orders involving multiple product styles. Any timeframe provided will commence once all required details, artwork approvals and payments have been received.

Corporate, wholesale and bulk orders are assessed and quoted individually. Estimated production and delivery timeframes will be provided as part of your quote; however, these may be subject to change due to stock availability, supplier delays, production capacity or circumstances outside our reasonable control.

Please allow additional time during peak periods. Where possible, we will notify you of any significant delays or changes to the estimated completion date.

For corporate, bulk or wholesale enquiries, please contact info@lorenzenhaus.com.au for a custom quote.

Shipping Rates

We currently ship Australia-wide.

Standard Shipping: $9.95
Express Shipping: $14.95
Free Shipping - Standard Post: Available on orders over $150

Shipping rates are calculated to reflect average Australia Post costs, including packaging and handling.

**Bulky, oversized, or custom freight orders may incur additional shipping charges. If this applies, we will contact you prior to dispatch.

Delivery Timeframes

Once dispatched, estimated delivery times are as follows:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Please note these are estimates only and may vary depending on your location and Australia Post delays.

Tracking

All orders are shipped with tracking. You will receive a tracking number via email once your order has been dispatched.

Responsibility for Delivery

Once your order has been dispatched, it is in the hands of the shipping carrier. We are not responsible for delays caused by Australia Post or incorrect shipping details provided at checkout.

Please ensure your delivery address is accurate at the time of purchase.

Bulk, Oversized and Custom Freight Orders

Some orders may require custom shipping arrangements due to size, quantity, or production requirements. 

Bulky, oversized, or custom freight orders may incur additional shipping charges. If this applies, we will contact you prior to dispatch.

Corporate and bulk orders are quoted individually, including production and delivery costs.

Split Shipments

In some cases, orders may be shipped in multiple parcels depending on product availability or production timelines. You will be notified if this occurs.

Delivery Issues

If your order is lost, delayed, or arrives damaged, please contact us at info@lorenzenhaus.com.au and we will assist in resolving the issue with the carrier where possible.