FAQ
What services do you offer?
We offer custom embroidery and apparel printing services for businesses, brands, events, teams, creatives and individuals. This includes uniforms, merchandise, promotional apparel, one-off custom pieces, and personalised garments.
What garments can you embroider or print on?
We can customise a wide variety of apparel and accessories including:
- T-shirts
- Hoodies
- Jackets
- Workwear
- Hats and caps
- Tote bags
- Sportswear
- Corporate uniforms
- Babywear
- Denim and heavy-weight garments
Do you help with design creation?
Absolutely. We love collaborating with clients to bring ideas to life. Whether you already have finished artwork or just an initial concept, we can assist with refining, digitising and preparing designs for production.
What file types do you accept for artwork?
Preferred file types include:
- AI
- EPS
- SVG
- PNG (high resolution)
If you are unsure, send us what you have and we can advise.
What is embroidery digitising?
Digitising is the process of converting artwork into a stitch file that embroidery machines can read. This ensures your design stitches correctly and maintains quality across garments.
Is there a setup or digitising fee?
Some embroidery projects require a one-time digitising/setup fee depending on the complexity of the artwork. This file is then kept on record for future orders.
What is your minimum order quantity?
Minimums vary depending on the service and garment type. We offer both small and larger production runs and are happy to discuss options that suit your project.
Can I order a single custom piece?
Yes. We can produce one-off and small-batch custom items, especially for personalised gifts, special projects and creative collaborations.
Do you offer bulk order pricing?
Yes. Larger orders generally receive discounted pricing. Contact us for a custom quote based on quantities, garment selection and decoration method.
How long does production take?
Turnaround times vary depending on the size of your order, garment availability, and production requirements. Most orders are completed within 1–3 weeks after artwork approval and payment confirmation.
At Lorenzen Haus, we don't believe in mass-produced outcomes. Every piece is thoughtfully crafted with care, precision, and attention to detail, ensuring it meets the high standard we stand behind. While this may mean production takes a little longer than larger manufacturers, we work diligently to complete every order as promptly as possible—without ever compromising on quality or craftsmanship.
Do you offer rush orders?
Where possible, yes. Rush production may incur additional fees depending on timelines and workload.
Can I see a sample before production?
Yes. Digital mock-ups are provided prior to production, and physical samples may be available upon request for larger orders.
Do you offer upcycling for existing garments or embroider on pre-owned and vintage pieces?
No. At this stage, we don't offer embroidery on customer supplied garments, vintage pieces, or up-cycled items.
While we love the idea of giving clothing a second life, every fabric and garment behaves differently. Previously worn, washed, or vintage items can present unexpected challenges that may affect the quality of the embroidery, and we can't guarantee the results. To ensure every piece meets our quality standards, we only embroider on garments that we've carefully selected and supplied ourselves.
Do you work with brands, artists and creatives?
Absolutely. Collaboration is at the core of what we do. We work closely with brands, businesses, artists, musicians, community groups and creatives to develop unique and personalised apparel.
Do you ship Australia-wide?
Yes. We offer shipping across Australia and can also discuss international shipping options.
How do I get a quote?
You can contact us with:
- Your design or concept
- Garment type
- Quantity
- Preferred decoration method (if known)
- Deadline
We will then provide a tailored quote and recommendations for your project.
How do I place an order?
Simply get in touch through our website, email us at info@lorenzenhaus.com.au or message us on social media with your project details. From there, we guide you through garment selection, artwork approval, quoting and production.
What is your shipping policy?
We ship Australia wide. Please see our Shipping Policy for details on shipping.
What is your refund or returns policy?
Please see our Refunds & Returns Policy.